Returns & Exchanges
At Strong Hand Tools, we stand behind the quality of our equipment and offer a 30-day return window for items in their original packaging. We aim to ensure every craftsman is fully satisfied with their purchase through a streamlined and transparent exchange process.
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item securely in its original box, ensuring all components, manuals, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to the outside of the package and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team verifies the condition of the tool, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing